Hosted Telephony With EMMEX
EMMEX is our fully-managed, cloud based, hosted Voice over IP (VOIP) service. It offers all the features and benefits that a telephone system gives, without the need to have on-site hardware installed.
This enables organisations to work more efficiently. It is the ideal solution for companies where the cost of a telephone system can be prohibitive or where multi-site functionality and flexibility are required.
Benefits
- Flexibility (extensions / features can be changed very easily)
- User has more control than a conventional system
- Multi-site; it can link any person or any site, anywhere in the World.
- No on-going maintenance costs
- No future equipment costs (other than the replacement of handsets)
- Changes can be made to the system without engineer visits
- Pay only for the services you require on the extensions you require
Features
Every EMMEX line automatically comes with the following features:
Auto Attendant
Automatic Hold
Barge In
Busy Lamp Field
Call Forwarding
Call Park
Call Pickup
Call Transfer
Call Waiting
Do Not Disturb
Hunt Group
Last Number Redial
Music On Hold
Music On Hold
And Many More...
Additional Features
Computer Telephony Interface (CTI)
Allows for integration with your database so, if an incoming call displays the telephone number corresponding with your database, the appropriate customer record can be displayed, giving you full CRM integration.
Soft Client
Allows for non-system phones (e.g. mobile phones, tablets, laptops) to become extensions of the system with their own dedicated system line.
Call Recording
Means incoming and outgoing calls can be recorded. Recording calls is becoming a legal requirement for many business sectors and is increasingly important for many others.
Call Reporting
Allows you to see all incoming and outgoing calls for each extension. A range of statistic information, represented in graphs, allows you to analyse these calls. This can help with staff productivity and improving the customer service experience.
