Other Services
Incoming Call Management
Effective incoming call management is the simple process of ensuring every incoming call gets through to the appropriate person or department as simply and quickly as possible. We achieve this by effectively utilising services like effective number management, auto-attendant, regional based routing, time of day routing, follow me and call queuing with message on hold. We build flexibility into any system to complement the flexibility of an organisation’s workforce.
Call Recording
Call Recording is now an essential (sometimes legal) requirement for many organisations. Call recording can either be incorporated into a telephone system or it can be provided as a network level for customers using our hosted service.
Call Reporting
Our call reporting tools allow you to analyse both incoming and outgoing calls. As such, they are exceptionally useful for call management. Incoming call statistics include number of answered calls, number of abandoned calls and time taken to answer. This data can be analysed to determine if the incoming call flow could be improved. Outbound calls are also monitored, which is a very useful tool in monitoring abuse such as excessive time spent by staff making personal calls, or calls to premium rate numbers.
Non-geographic telephone numbers
0800 / 0300 – If increasing telephone sales enquiries or offering customer service by phone is crucial for your business, then these numbers allow you to offer free or low-cost calls to the people who matter.