Hosted Telephony with EMMEX
Benefit from all the features of a telephone system without the need to purchase any equipment!
EMMEX is our fully-managed, cloud based, hosted Voice over IP (VOIP) service. It offers all the features and benefits that a telephone system gives, without the need to have on-site hardware installed.
This enables organisations to work more efficiently. It is the ideal solution for companies where the cost of a telephone system can be prohibitive or where multi-site functionality and flexibility are required.
Our Solutions
We offer three different EMMEX solutions depending on our customers’ needs.
EMMEX 5 is our budget solution; ideal for those who only occasionally use their phones and don’t require many features.
EMMEX 8 is our competitively priced feature rich standard solution. It provides the required functionality for vast majority of our customers
EMMEX 9 is our feature rich solution; ideal for customers who want to be on the cutting edge of technology.
EMMEX benefits
Flexibile
Number of users and system features can be easily changed.
Multi-site
It can link any person, or any site, anywhere in the World.
Remote Support
Changes can be made to the system remotely without the need for an engineer visit.
You’re in Control
You can make immediate changes to your system to adapt it to your needs
Reduced Costs
There is no need to purchase or maintain on premises equipment.
Cost Effective
Pay only for the services and extensions you require.
EMMEX Standard Features
Auto Attendant
Automatic Hold
Barge In
Busy Lamp Field
Call Forwarding
Call Park
Call Pickup
Call Transfer
Call Waiting
Do Not Disturb
Hunt Group
Last Number Redial
Music On Hold
Any many more…
EMMEX Additional Features
Computer Telephony Interface (CTI)
Allows for integration with your database so, if an incoming call displays the telephone number corresponding with your database, the appropriate customer record can be displayed, giving you full CRM integration.
Soft Client
Allows for non-system phones (e.g. mobile phones, tablets, laptops) to become extensions of the system with their own dedicated system line.
Call Recording
Means incoming and outgoing calls can be recorded. Recording calls is becoming a legal requirement for many business sectors and is increasingly important for many others.
Call Reporting
Allows you to see all incoming and outgoing calls for each extension. A range of statistic information, represented in graphs, allows you to analyse these calls. This can help with staff productivity and improving the customer service experience.